Terms of service

The rules for working with us: quotes, payment, edits, ownership and what happens when something goes wrong.

Last updated 1 November 2026 · applies to visualcontentstudio.net

Quotes and pricing

Every job starts with a written fixed quote in AUD, GST included. The quote is valid for 30 days. If the scope changes mid-job we pause, re-quote, and you approve the new number before work continues.

Payment

  • Projects under $1,000: full payment upfront.
  • Projects over $1,000: 50% to book the slot, 50% on delivery.
  • Retainers: billed monthly in advance, cancel with 14 days notice.
  • Late invoices: work pauses after 7 days overdue. Nobody enjoys this clause.

Revisions and deadlines

Every deliverable includes up to three rounds of edits. Extra rounds are billed at the hourly rate on your quote. Deadlines we agree to are contractual: if we miss one, that deliverable is free. The refund policy covers the detail.

Ownership

You own the finished work once the invoice is fully paid. Until then it stays ours. Raw footage and project source files are included on retainer plans, project clients can add them for a fee.

We keep the right to show the work in our portfolio unless you ask us not to in writing, which is fine, some projects are secret.

Your side of the deal

You confirm you own (or have rights to) the materials you send us: logos, photos, copy, fonts. If a third party claims we infringed their rights by using your materials, that one is on you.

Liability

Our total liability on any job caps at the amount you paid for that job. We are not liable for indirect losses, platform algorithm changes, or what the internet does to your comment section. Nothing in these terms limits rights you have under Australian Consumer Law.

Ending things

Either side can end a retainer with 14 days written notice. Work already delivered is invoiced, work in progress is billed pro rata, files are handed over. Projects cancelled mid-way are billed for the work done to that point.

Questions about this page

Anything unclear in these terms, ask before signing. We will explain it in normal words and, if needed, amend the quote.

Write to visualcontentstudio@gmail.com, call +61 7 3192 0456 (Mon to Fri, 9:00 to 18:00 AEST), or find us at 113A Augusta Rd, Lenah Valley TAS 7008. You can also use the contact form.

Write